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Frequently Asked Questions

Find answers to common questions about using app and services

How do I access the portal?

The Crossroads portal is accessible to all enrolled users. You can log in using your Crossroads-ID and password. If you are new and wish to join a course, please contact our administration office. They will assist you with enrollment, after which you can access all the features of the web portal.

What should I do if I forget my login credentials?

If you forget your password, enter your Crossroads ID on the login page and click 'Continue' Then, select the "Forgot Password" link and follow the instructions to receive an OTP in your registered email address. Once you validate it, you will be able to reset your password.

If you forget your Crossroads ID, please contact our office for assistance in retrieving your unique ID.

How do I ensure my payment is correctly captured?

Once your payment is successfully processed, you will receive an email confirmation. Additionally, you can view the transaction details in your account under the 'Transactions' section.

If you don't receive a confirmation within a few hours, please contact our support team with your payment details for assistance.

What payment methods do you accept?

We accept multiple payment options, including credit/debit cards, net banking, and UPI from most banks in India.

However, in the rare event that your payment card or any other instrument isn't accepted at our gateway, we recommend choosing an alternative payment method.

If you have any further questions, feel free to reach out to us for assistance at (0484) 2551809 or support@crossroadsmusic.in

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